Job description

• Liaising and interacting with management
• Clarifying the doubts raised by developers
• Gathering and analyzing project requirements
• Discuss with subject matter experts to understand the requirements
• Performing integration testing and coordinating the deployment activities in quality assurance and user acceptance regions
• Review design documents and performing code walkthroughs
• Monitor system performance to detect and resolve problems during deployment
• Support change management
• Advanced problem recognition, research, isolation, resolution and follow-up for routine user problems, referring more complex problems to senior technical staff
• Analysis of operating environments to resolve performance issues
• Resolving complex problems through the use of troubleshooting skills
• Error log analysis
• Advanced understanding of TCP/IP, DHCP and DNS, including the capacity to troubleshoot problems and communicate issues clearly to senior staff
• Logging and tracking issues in support delivery system

Requirements

Bachelor’s degree in Computer Science or Engineering is a must.